Shipping and Delivery is carried out following our strict delivery policy. Please note, we do not ship or invoice to PO Box addresses. See Table below.

Delivery Schedule

If you place an order before 3:00pm, we will endeavour to have the goods dispatched on the same day. Delivery is usually by courier and must be signed for on receipt, for your protection and ours. Please allow up to 2-3 working days for delivery assuming the item is in stock. We will contact you immediately if the goods are out of stock and arrange for an alternative at your will, or keep you informed of delivery expectations.

All goods are packaged discreetly, and if you have any special requirements please ring our customer help line (00441212331580). Phone lines are open from 9-5 Mon - Fri (except Christmas and Bank Holidays).

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed or called with the option to cancel your order if you would rather not wait, and we will of course keep you informed of the expected delivery time.

Tax Charges

All prices include VAT at 17.5%

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. In a nutshell, 128 bit encryption is the standard E-business protocol so have no fears! The credit card numbers are only decrypted after they reach our computer in Head Office. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction with our service. We have extensive retail experience and offer you the best goods at the very best prices. We price match all our stock against our competitors to ensure you get the very best value for money. On service, we will not be beaten!

Reaching Us

If you need to reach us, please email us on sales@simplygifted.co.uk, alternatively, you can call on 00441212331580 or fax us on 00441212332064 or write to us at Simply Gifted, 5 Priory Walk, Priory Square, Birmingham B4 7LJ.

Privacy Policy

Simply gifted do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. They are also used to store delivery addresses and to store your details if you select the 'Remember Me' Option. The person responsible for privacy matters is the Managing Director – Deepak Parekh. We do collect information about the consumer, but this is simply any information given at the time of ordering. The information is collected by Simply Gifted only, and no third parties are involved. This information is collected through the ordering/registration process, or through e-mail enquiries, and is collected lawfully and in accordance with the Data Protection Act 1998. The information collected is as follows: Full name, full address, postcode, country, home phone number, mobile phone number, e-mail address, payment method, credit card type, credit card number, credit card start date, credit card expiry date, and the 3 digit signature strip code. This information is simply used to process your orders. We may use this information from time to time to contact you in regards to promotional matters. However, you can opt out of being sent any marketing material.

Returns Policy

Once 'unwanted' goods are received, the consumer has a 7 working day cancellation period. The consumers right to reject starts from the day the contract is made, and ends on the expiry of 7 working days starting from the day after the goods have been received by the consumer. The right given to the consumer by the Distance Selling Regulation is a cancellation right i.e a right to cancel the contract. Whether the consumer has returned the goods or not, a refund of all monies will be made within 30 days of cancellation. Please note we do not refund the initial postage charge. We request that the goods are returned at consumer's cost, and if they are not returned, we will collect them and deduct the costs from the refund. The goods must be unused, boxed, in original condition and with your "Simply Gifted" receipt, and must be received back within 7 days from the date of invoice. If the goods are not in a re-sellable condition, we will send them back to you at your expense.

For your protection, please obtain a receipt and proof of posting from your Post Office.

Damaged goods: Provided we are informed within 7 working days of receipt, goods damaged in transit will be replaced at no extra charge. This does not affect your statutory rights as a consumer.

You can return any product to us within a year for an exchange, only if it fails to operate through defects in manufacture or materials. If the goods are no longer made then we will replace it with goods of equal value after consultation. Occasionally, the product you receive will be slightly different to that pictured. We reserve the right to change products slightly from those pictured.

These terms do no affect your statutory rights.

As a company, Simply Gifted has been trading for over 15 years both in the gadget and gift markets. Our store was established back in 1988, previously we were clothing manufactures in Africa. Since making that decision, the company has gone from strength to strength. Part of our success is based on the fact that we constantly review the market and are able to offer all the latest trends the minute they become available. Our selection is growing all the time, and now stands at over 4000 items in our store and have 4 stores in Birmingham city center. We are now investing heavily in advertising, both on the internet, and in various magazines such as Collect It and Collectables. Every successful company depends on great staff, and our team all work well together and enjoy the challenges and fun of working in this expanding company.

We are now in the position that we can offer you the customer the best possible prices by bulk buying. We pride ourselves on our customer services, and if you do have any questions or queries, just call us on 00441212331580. There are no choice options on this number for your convenience.

We hope you enjoy shopping with us.