1. Why are there images missing?
We have over 3,000 products online and when new products are made live to website there may be a very short period before an image is added. Check back after a day or two … Or emails for this request.

2. Why are you recommending products?
We try and highlight products that will allow you to get the most out of your purchase or that other customers have also looked at when buying the product.

3. How do I know the specifications are correct?
We have a team of highly skilled professionals who process all the info from our maufacturers and since we are officially authorised dealers our information has to be provided by them.

4. How do I view my shopping basket?
Simply click on the shopping trolley key located on the top of the page and any additions and amendments can be made there.

5. How do I Checkout?
Simply click on the shopping trolley, make any amendments you wish to make and click on proceed to checkout. There will be some simple steps where you will be required to give Personal Details, Address, Credit Card Details and Order confirmation.

6. What are Special offers?
These are offers we run from time to time to reward our customers and items which we clear and will no longer stock. These are made easy to view by a simple click of a button.

7. What are the alternatives if I can’t find what I am looking for?
If you have had no luck finding the product you are looking for try using our power search on the home page or alternatively use our Index link.

8. How and where do I report a technical fault if I can’t view any pages?
You can contact us via email or Chat Live on 01212331580 and we will try to help.

CUSTOMER SERVICE FAQS

1. How do I contact you?
You can contact us on our live chat number +441212331580 or simply fill out the form on our contact us section on the home page.

2. What are your call center hours?
Our call center hours are Mon-Fri 9.00am to 5.30pm, Saturday 9.00am to 12pm

3. What are your terms and conditions?
Our terms and conditions can be found on the home page under Shipping and Terms.

4. What should I do if I have a complaint?
Simply Gifted are committed to ensuring that our products and service live up to the expectations of our customers who have entrusted their custom to us. We believe that there are many benefits to having a clear and straightforward complaint handling process, which aims to: Ensure that we provide the level of service deserved by our customers; Allow us to learn from our mistakes; Preserve our reputation in the marketplace and maintain customer loyalty. If you feel in any way dissatisfied with the service received, please contact us, and will be happy to deal with your complaint. In the event that no amicable arrangement can be reached, the complaint will be escalated to Mr Deepak Parekh who is the MD.

5. My product was received damaged what should I do?
Please refer to our terms and conditions as we sell a number of different types of product and they do vary.

6. I haven’t received my product yet?
Please contact us immediately if your product has not reached to you within 3-4 days of your order being placed.

7. How do I receive a receipt?
An automated receipt will be sent to you by email once your transaction has been successful.

8. How long does the refund take?
We aim to refund your money as soon as possible, however it may take a few days for the banks to clear it into your account.

9. Will you pass my details to any body else?
No.

HOW TO ORDER FAQS

1. I want to order something which you don’t have on your site. What do I do?
Simply contact us with your request and we will try our best to get what you require.

2. My friend does not have a computer and she wants to order something?
Not only can you order online 24hrs a day you can also pay over the phone or send us a cheque.

3. I want to send a gift to my friend . How can I do this?
This is a great way of surprising a friend. All you do is select which item you want send in your shopping basket and fill in the delivery details with any message you wish to send. We will do the rest.

4. What payment options are available to me as a customer?
We accept Credit Cards, Debit Cards and Cheques.

5. Can I collect my order?
Not only do we deliver anywhere in the United Kingdom, you have the option of coming to our store and collecting the items yourself. You can find our address on the Contact us page.

6. How do I know my credit card details are safe?
At Simply Gifted.co.uk we utilise the industry-standard Sockets Layer (SSL) technology to encrypt all your personal information including debit or credit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. We are so confident about the transaction security when using our Secure Server Ordering system that we back every purchase.

7. When do you debit the money from my account?
We debit your account immediately for items in stock. This helps speed up the dispatch process. For products out of stock we will debit your account on dispatch of your order.

8. Why was my credit card declined?
Your credit card may be declined for many reasons. Some possible reasons for card failure are wrong card number, wrong expiration date, daily transaction limits, insufficient funds, or random security checks by the credit card issuer. In the event of your card being declined for payment we will inform you and recommend you contact the bank directly to correct the problem. For privacy reasons, the card issuer never tells us the reasons for card decline.

9. How long will delivery take?
See our delivery estimates on Shipping and terms On the Home Page.